How to Order
Finding what you want
You can either browse the shop or find the product you want directly by using "Search in Shop" (in the left-hand side of the shop) to search within each category. This will give you a flavour of all of the seeds and products that we offer.
You can view full details of any product you are interested in by pressing the image or View Details button.
PURCHASE / Add to Cart
Once you have found the product you'd like to buy, simply choose your quantity and press the Add To Cart button. You'll notice your product(s) have been added to your Shopping Cart, usually in the left side of the website.
Feel free to continue browsing the shop for more items. At any time, you can view your cart and/or proceed with checkout by clicking on the View Cart link via the Shopping Cart.
Placing your order / Checkout
To complete your order, click the View Cart link to visit the Shopping Cart page and proceed with the four-step order process.
If you have ordered from us before, login by entering your username and the password you provided when you first ordered.
Step 1 - Shopping Cart
Confirm the products and quantities you have ordered that appear on this screen.
Our standard shipping charges are also applied, based on the address you have indicated we should send the order to.
You can amend your order anytime by adjusting the quantity of any product in your cart and pressing the update icon. To remove a product, press the delete icon, next to the item on your cart page.
If you have a promotional or coupon code, you should enter it here and press the "SAVE" button to apply the code to your Cart purchase.
Step 2 - Billing Information/Addresses
If you are a new customer, you'll need to enter your billing information and address. Please complete any required fields accurately, as these are used to ship your order.
Click "Register and Checkout" to become a member with your order or choose "Checkout as Guest" to confirm the billing information you have entered.
Step 3 - Payment Methods
Next, select a payment method to proceed with your order:
Pay by Credit Card (VISA only)
Please enter your credit card details in the Payment Method area and press "SAVE" to confirm.
A credit card processing fee of 5% the total is applied to all orders.
E-mail Bank Transfer (Canada Only)
Confirm your order purchase, then pay via e-mail bank transfer with the instructions provided
(CDN funds, may not be available at all financial institutions)
- Cash Payment / International Money Orders
Complete your online order to receive a printable order form. Simply print out the form or note your Order #, then mail it along with your cash/international money order for the total.
(Please leave money orders blank or payable to "Cash")
Alternatively, print and fill out this order form. Send your order form with payment to:
PO Box 21648
Canada V5L 3X0
Orders are processed and shipped once full payment is received.
Please allow up to 15-30 days for delivery.
Step 4 - Shipping Method
Your shipping method and charges are now calculated for you based on your shipping address. Shipping charges may differ for international orders.
Step 5 - Confirmation
A summary of your final order, address information and payment method is displayed. If this is correct, press the Confirm Purchase button at the bottom of the cart page, to place and complete your order.
Thank you and enjoy your order!
You should now see a thank you page with your custom order #. Don't forget to check your e-mail! You will also receive a confirmation e-mail for your order, along with the order details and updates as it is processed.
REFUND RETURN & EXCHANGE POLICY
We have an absolutely NO REFUNDS policy! We do however have a 100% satisfaction and delivery guarantee. We also guarantee an 80% germination rate. If you the customer have any problems, questions, or concerns, call our toll free number 1-855-425-3437. Even if at the end of the day, you are not happy. We will make it right!
We value our loyal customers. Contact us and for a small shipping and handling fee, we will send you back new seeds equal to the unsatisfactory seed or products.
All our prices are in USD. Orders from Canada will be accepted as Canadian dollars on par with current USD exchange rates.
New customers / SIGN IN / REGISTRATION
If you are a new customer, create an account here or via the "Login" drop-down. Here you will be asked to provide:
- Your email address
- A password
- Your name
- Telephone number (optional)
- Company (optional)
Forgot your passoword? Request it via the link on the LOGIN dropdown.
FREE SEEDS OFFER
Orders over $100 (shipping not included) will receive 10 free seeds of our choice.
Packaging & Shipping Terms
The majority of our seeds are sent in their original breeders packaging. They are then wrapped up or boxed in small cardboard boxes or DVD cases before being put in bubble wrap envelopes. This ensures that they arrive with you protected and in perfect condition. Occasionally seeds are sent in other packaging but we guarantee they are the seeds that you have chosen and are only sent in this way to ensure their protection.
All envelopes have only your address details, a stamp and the bar code label for tracking. We do not write what the contents are or put our company name on the envelope.